REFUND POLICY

OUR 14-DAY EXCHANGE OR REFUND GUARANTEE

Mellow Premium Inc. guarantees that any item bought from us can be refunded or replaced for free with a 14-day, post-purchase.

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons: 

– The product is damaged in delivery

– Not the product the customer ordered (e.g. wrong size )

– The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

RETURNS AFTER 14 DAYS

Your item may not be returned after 14 calendar days based on the 14-DAY EXCHANGE OR REFUND . 

Process for returning an item:

Make sure it meets the criteria for a valid return. 

Send us a message at info@mellowpremium.com indicating the intent to return the item. 

Please include the following in the email:

  • Photo of the item
  • Tags and labels attached

We will send a response to assist you in processing the return of the purchased item. 

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item.

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

Credit cards: 5-7 business days

Paypal: 5-7 business days

Credit reversal: 5 to 15 banking days 

Debit reversal ( if Paypal is linked to a debit card): 5 to 45 banking days (Depending on your issuing bank)

Note: The amount may be reflected in your next billing cycle.

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